Shipping & Deliveries

  • Which shipping carrier do you use?

    We currently use UPS and USPS. Please note that USPS is used for P.O. Box deliveries.

  • Can I change my shipping address once my order has been placed?

    Our Customer Experience team can typically help you change an address within 15 minutes of placing your order during business hours Monday–Friday, 9AM–5PM EST. Please call (800) 678-3234 for assistance. Keep in mind, because we package and ship orders to be delivered as soon as possible, we cannot guarantee a change of shipping address. If you are unable to change the shipping address of your order within the allotted time, please visit our return center once you receive your package to start the return process.

  • Do you offer expedited shipping?

    We sure do! All orders come with an expedited option for either one-day or two-day shipping at checkout. There is an additional cost for expedited shipping, $39.00 for one-day and $22.00 for two-day shipping. Expedited shipping is not currently available for P.O. Boxes and APO shipments.  

  • How quickly will I receive my order?

    Can’t wait for your cotton goodies? Orders placed before 2PM EST generally ship the same business day, and all ground orders typically ship within 24 business hours of being placed. Once shipped, ground orders typically arrive 3–5 business days from the time they leave our warehouse.

    *Holiday orders may experience delayed shipments and deliveries due to higher than average order volume. 

  • Where is my order shipping from?

    All orders are hand packed and shipped out of our warehouse in Devens, MA.

Sizing guide