Returns

  • How do I exchange?

    Unfortunately at this time, we do not take exchanges. You can simply return your item and repurchase the item of your choosing! To start your return process as a gift recipient, please visit returns.bollandbranch.com/gifts or if you are the original purchaser please visit returns.bollandbranch.com. For gift recipients, please be aware you will receive store credit in the form of a digital gift card once your return has been processed.

  • Can I return a gift?

    Yes, and don't worry the purchaser will never be notified. You can feel free to return a gift within 30 days of delivery for a store credit in the form of an electronic gift card. Please go to returns.bollandbranch.com/gifts to start your return today!

  • Do you charge for return shipping?

    Absolutely not! We make things easy for you by offering free returns within 30 days of your orders delivery! Please go to returns.bollandbranch.com to receive your UPS return shipping label. 

  • What is your return policy?

    You can return any item within 30 days of the delivery date for a refund to the original form of payment or store credit. Please note although refunds are immediate on our end it will take between 3–7 business days for your statement to show the refund. Please go to returns.bollandbranch.com to start your return today! 

  • How can I return my order?

    Easy! Please visit www.returns.bollandbranch.com to begin your return process. Enter the email address used for your order, and we will send instructions on how to get your pre-paid shipping label. If you decide to use your own shipping label, please return the product to 66 Saratoga Blvd, Devens, MA, 01434, United States.

  • I accidentally ordered the wrong item, can I exchange it?

    Although we do not accept direct exchanges we do offer a refund or store credit for any purchase within our 30 day returns policy through returns.bollandbranch.com! From there you can place the order of choice using your refund or store credit! Please contact customer experience at help@bollandbranch.com if you need any assistance. 

Sizing guide