Returns

  • How do I exchange?

    Unfortunately at this time, we do not take exchanges. You can simply return your item and repurchase the item of your choosing! To start your return process as a gift recipient, please visit returns.bollandbranch.com/gifts, or if you are the original purchaser, please visit returns.bollandbranch.com. For gift recipients, please be aware you will receive store credit in the form of a Digital Gift Card once your return has been processed.

  • Can I return a gift?

    Yes, and don't worry—the purchaser will never be notified. You can return a gift within 30 days of delivery for store credit in the form of a Digital Gift Card. Please go to returns.bollandbranch.com/gifts to start your return today!

  • Do you charge for return shipping?

    Absolutely not! We make things easy for you by offering free returns within 30 days of your orders delivery! Please go to returns.bollandbranch.com to receive your UPS return shipping label. 

  • What is your return policy?

    You can return any item within 30 days of the delivery date for a refund to the original form of payment or store credit. Please note although refunds are immediate on our end it will take between 3–7 business days for your statement to show the refund. Please go to returns.bollandbranch.com to start your return today! 

  • How can I return my order?

    Easy! Please visit returns.bollandbranch.com to begin your returns process. Enter the email address used for your order, and we will send instructions on how to get your pre-paid shipping label. If you decide to use your own shipping label, please return the product to 66 Saratoga Blvd, Devens, MA, 01434, United States.

  • I accidentally ordered the wrong item, can I exchange it?

    Although we do not accept direct exchanges, we do offer a full refund or store credit in the form of a Digital Gift Card within our 30 day returns policy through returns.bollandbranch.com! From there, you can place a new order using your refund or Digital Gift Card. Please contact Customer Experience by clicking here if you need any assistance. 

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