Orders

  • Can I use a discount code when purchasing a gift card?

    No, discounts are only valid on physical merchandise sold. Since gift cards are monetary sums, we do not offer discounts on cash values.
  • How can I cancel an order?

    To cancel your order, please contact Customer Experience at (800) 678-3234 within 15 minutes of checking out. Because we pack and ship your orders quickly to make sure you can enjoy them as soon as possible, cancellations are not guaranteed and can only be made during business hours M–F, 9AM–5PM EST. If you are unable to cancel your order in the allotted time, please go to www.returns.bollandbranch.com once you receive your package to start the easy return process.

  • How do I place an order as a gift order?

    When checking out online, there will be an option to click "Gift Message." From there you will be able to write the gift note for your order. Please note, all of our packages come with an invoice indicating the product ordered without price. 

    If you have forgotten to add a gift note, please contact Customer Experience at (800) 678-3234 within the first 15 minutes of placing your order. We will be happy to help you!

  • Where can I check my order status?

    Check your order status at any time here. Enter your order number and email address to view current status and order details, or download a copy of your invoice. As soon as it becomes available—typically within one business day—you can access tracking information by clicking the “Track Your Order” link at the top right.

Sizing guide