• How do I apply a coupon to an order?

    Coupon codes can be applied at checkout on the right-hand side of the screen. Only one coupon code is allowed per order. If you forget to add your coupon code at checkout, don’t worry. Our Customer Experience team is more than happy to help. Just click here to send them a note!

  • If I entered the wrong billing address, what should I do?

    Please contact our Customer Experience Team at (800) 678-3234 and we will correct this for you as soon as possible!

  • Why is my credit card charged upon order placement?

    Your security is our priority! As a policy, Boll & Branch does not store any credit card information and, therefore, we must charge credit cards at the time of ordering. Of course, orders can be cancelled before shipment for a full refund. 

  • Will I be charged sales tax?

    For customers in Massachusetts and New Jersey, state sales tax will apply. Sales tax will be calculated and reflected in your Order Summary at checkout, after the shipping address has been entered.

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